Warranty | ShopDesignTap

1-Year Manufacturer Limited Warranty

Overview: Our 1-Year Manufacturer Limited Warranty covers any defects in materials or workmanship for one year from the date of purchase. This warranty is valid for products used under normal residential conditions.

What’s Covered:

  • Structural components such as frames, legs, and hardware
  • Upholstery issues like stitching, fabric tears, or peeling under regular use

What’s Not Covered:

  • Normal wear and tear
  • Damage caused by misuse, improper maintenance, or exposure to extreme conditions
  • Any modifications or repairs made by unauthorized third parties

Exclusions: This warranty does not cover damages resulting from commercial use, outdoor exposure (for indoor products), or damage caused by pets. Issues arising from improper assembly, moving, or storage are also excluded.

Customer Responsibilities: Customers must maintain their furniture according to the care guidelines provided at purchase. For example, upholstery should be regularly cleaned and protected from direct sunlight to avoid fading.

Warranty Limitations: This limited warranty is valid only for residential use in the contiguous United States and is non-transferable. It is not applicable for items shipped outside this region or used in commercial settings.

Claim Process: To make a claim, contact our customer service team with your order number, a description of the issue, and photographs of the defect. Once reviewed, we may offer a repair, replacement, or refund depending on the nature of the defect and product availability.

Remedies Under Warranty:

  • Repair: If the defect is minor and repairable, we will arrange for a repair service.
  • Replacement: If repair is not feasible, we will replace the item with the same or comparable product.
  • Refund: In rare cases, a partial or full refund may be issued at our discretion.

Disclaimers: This warranty is provided “as is” and is the exclusive remedy offered by Design Tap for product defects. It supersedes any other express or implied warranties, including merchantability or fitness for a particular purpose.

Our Commitment: At Design Tap, we strive to make it right. We value your business and are dedicated to ensuring your satisfaction. Our team is here to support you before, during, and after your purchase, because we believe in building long-term relationships through quality and service.

Contact Us: For questions or to initiate a claim, please reach out to our customer support team at sales@shopdesigntap.com or call us at 1-800-268-2560.